Princess Florine's Ballet Garment Bag

Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ensure that the items do not fall under the exceptions/non-exchangeable items list.

Exchange request must be submitted via email to us at admin@sonatamalaysia.com. Please include detailed explanation of the reason of exchange. Kindly note that customer will have to bear all delivery fees for exchanges.

Once the returned item has been received and processed, store credit will be issued to your account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged/returned, like custom products (such as special orders/pre-orders/backorders or personalized items), and personal goods (such as footundeez, half soles, undergarments, tights, and socks). Please get in touch if you have questions or concerns about your specific item.

Refunds
We exercise a company-wide final sale policy. We enforce a strict no refund policy across all products. With the exception of manufacturing defects or sold-out items, we will verify and notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*Unfortunately, we cannot accept exchange/returns on sale items or gift cards.