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FAQ
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  • How do I create an online account?
    You can sign up for an online account via email or facebook. Click on Log In on the top right hand corner of the page
  • What should I do if forgot my login ID/ password?
    Click on forget password on the login page to get a link to reset your password.
  • What are the payment methods?
    We accept any major debit/credit cards through Stripe, Paypal, Atome (3 months installment plan) for purchases made on www.sonatamalaysia.com
  • How much does the shipping cost?
    Shipping rate is calculated at the last step of check out. It is according to total product weight.
  • How long does shipping take?
    Shipping will normally take 3 to 5 working days for West Malaysia and 7 to 10 working days for East Malaysia. Slight delay is expected during festive season and other special circumstances.
  • Can I do self pick up/ collection instead of mailing?
    Yes, select Store Pickup at the check out page. Kindly wait for pickup notification in your email and whatsapp. Invoice number is required for verification.
  • Do you do ship internationally?
    No, we ship within Malaysia only. For International purchases, kindly visit our international site at www.sonatadancewear.com.
  • I have waited two weeks for my online order, why has it not arrived yet?"
    Please contact us at +60 377100618 if you have not received your parcel after two weeks.
  • How do I exchange a item?
    Sonata practices exchange and no refund policy. For exchange request, visit our exchange policy for more information. Request must be submitted via email to us at admin@sonatamalaysia.com within 14 days upon receiving your parcel.
  • If I have received a defective product, what should I do?"
    Please drop us an email at admin@sonatamalaysia.com with a photo of the defective product and a detailed explanation of the defect. Upon confirmation, we will provide a replacement for the product. Please do not ship any products to us before receiving a confirmation.
  • Is it possible to do a one-to-one exchange if the item that I received comes in a colour that I do not want or do not like?
    Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. ​ For IN-STOCK items, we may be able to do an exchange for you. Please visit our exchange policy for more details to ensure the product meets the conditions for exchange. PRE-ORDER products are not exchangeable. ​ Therefore, we encourage customers to always double-check your orders before checking out and confirming your order.
  • How can I join and be part of the Sonata family?
    We have been growing since 1982, and we believe our success today is through the contributions of our people. If you're a creative, enthusiastic, and hardworking team player, we would love to hear from you! ​ Email us at hr@sonatamalaysia.com with your particulars and let us know which position you are applying for. Don't forget to attach your resume too! Also, do let us know why you would like to join and become a part of the Sonata team.
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